FAQ

There is always an answer

Your arrival by car

Coming from Cologne on the A1 in the direction of Koblenz, exit Mayen on the A48, then again on the A1, exit Wittlich-Mitte, Bernkastel-Kues in the direction of Bernkastel-Kues.

Coming from Stuttgart, Frankfurt the A 61 exit Rheinböllen towards Hunsrückhöhenstrasse, exit Bernkastel-Kues.

Coming from Trier take the A1 exit Wittlich towards Bernkastel-Kues.

When you arrive in Bernkastel-Kues, follow the signs to Kurkliniken, Rehakliniken, in the direction of the Kueser Plateau. Once you have reached the Panoramastrasse, you will find the hotel at the end of the Panoramastrasse directly at the Kurpark.
Forwarding to google Maps with the destination LIFESTYLE Resort Zum Kurfürsten

Your trip with the train

Your destination station is Wittlich Hauptbahnhof. This is 18 km from Bernkastel-Kues. We will be happy to pick you up there by taxi. The price for a return trip with up to 4 people is currently around EUR 68,00. For a large taxi the costs are currently EUR 102,00.
Since the price can change, we ask you to inquire about the current price when making your reservation.

Please give us a call on 06531 96 770. We are happy to coordinate your journey to us.
Forwarding to the timetables

Arriving by bus

Here you can find the bus connections in Bernkastel-Kues, Busbahnhof-Forum
Forwarding to the connections


Applications

Due to the great demand, we recommend you the desired additional wellness treatments to be booked up to 14 days before departure. Then we can also fulfill all of your wishes.

If you are traveling with several people, please let us know the names of those accompanying you and the room allocation. Please let us know when you would like your treatments, including those from your arrangement. You can use our messenger for this.

We are happy to try to implement all of your wishes.

Please understand that if we do not make any requests, we will plan the appointments independently. We cannot guarantee you any free capacities on site to plan your preferred applications.

You can find our individual application brochure at:
https://zum-kurfuersten.de/wp-content/uploads/2021/01/Zum_Kurfuersten_Einzelanwendunge_internetseite.pdfb/wellnesshotel-prospekte/


Allergies:

If you inform us in good time, we can, in most cases, also offer allergen-free, gluten-free and lactose-free food. Our chef de cuisine or his deputy will be happy to speak to you every day until 13 p.m. Give us a little hint when you make your reservation.


Offer rate:

Our Offer rates and flat rates are non-refundable in the event of cancellation.
These are due at the time of booking.
You can cancel our flex rates and flat rates up to 1 day before departure at no additional cost.


Cot

We would be happy to provide you with a cot in your room. For this we charge 25 € per cot and stay.
Please let us know when you make your reservation if you would like one.


Payment

You are welcome to contact us bar und mit EC card numbers.

We do not accept credit cards.

When paying with a voucher, please indicate the voucher number with the reservation and attach the

Voucher on arrival before. We only redeem vouchers that have already been paid for.

You are welcome to make a deposit:

Account holder: Hotel Zum Kurfürsten

IBAN CODE: DE12587512300000089052

BIC-CODE: MALADE 51 BKS

Recipient bank: Sparkasse Mittelmosel-Eifel Mosel Hunsrück


Black Vipcard

With our Black VIPcard you can enjoy special services from your first visit, such as free hotel bike rental, e-bike rental for only EUR 25 per e-bike and day, DVD rental at half price. And from the 2nd visit on, you can also benefit from early bird discounts, a fruit plate in the room, an additional welcome cocktail and much more.

Read more under
https://zum-kurfuersten.de/service/black-vip/

Check In

We guarantee your room from 15 p.m.

If you will be arriving after 20:30 p.m., please let us know in advance.

If you arrive after 21:30 p.m. you will either receive a cold plate.

 

Check Out

On the day of departure, we ask you to leave your room by 12 noon.

Have you still booked treatments for the day of departure? No problem! Just talk to our reception staff.

Our Kurfürsten-Spa is available until 12 noon.

Direct dialing from your room

Reception Tel .: 11 / from Villa BelVital and the rooms at Want to B Tel .: 0967711

Restaurant Tel .: 50 / from Villa BelVital and the rooms from Want to B Tel .: 0967750

 

 

DVD rental

We offer you a selection of DVDs for rental. The price per DVD for 2 days is € 4,50 DVD + € 10,00 deposit. Guests with a Black Vip Card can borrow it for half the price.

 

You will receive the € 10,00 deposit when you return the DVD.

 

If there is no DVD player in your room, we will be happy to lend it to you free of charge. We charge € 50,00 for the deposit for the DVD player.

After the return, you will receive the deposit 

 

Dress Code

Classy, ​​but not stiff, that is our answer. You can wear whatever you want with us. Naked in the sauna area, in the rest of the Kurfürsten Spa and for swimming with a bathrobe and bathing suit. We would also be delighted when you come to our Cook & Style restaurant in the afternoon in a bathrobe and enjoy our delicious afternoon snack.

 

In the fitness area, sportswear with sneakers is safest for you. When doing Qi-Gong or spinal exercises, it is best to wear loose clothing that does not restrict you and with socks for good, comfortable traction.

 

We would like to welcome you to our restaurants in a sporty, casual, classy, ​​stylish, hip, trendy or simply neat style. Just like your own style and according to your own feeling.

 

On Christmas and New Year's Eve, most of the guests in our house dress very festively, here we also see one or the other evening gown and tuxedo.

 

Cycles

You are welcome to travel by bike. Please note that we are above Bernkastel on the Kueser Plateau and that you have to drive up the vineyards.
In addition, we unfortunately have no way of locking your bikes.
In Bernkastel there are options for renting bicycles:
https://www.fahrradverleih-bernkastel.de/
or
https://funbiketeam.de/

Flex rate

Our offer rates and flat rates are non-refundable in the event of cancellation.
These are due at the time of booking.
Our Flex rates and flat rates can be canceled up to 1 day prior to departure at no additional cost.

Leisure & Environment

Lesen Sie mehr unter: Moselle & leisure

Drinks
Coffee specialties, tea and juices are included at breakfast.
For the other meals, drinks are only included if you have booked the following arrangements
“Kurfürsten Spa - All inclusive” or “Pampering wellness times - All inclusive".

Giftcard
When paying with a voucher, please give the voucher number / voucher code when making the reservation and at least one day before departure at the reception.
We only redeem paid vouchers.

Pets
Dogs are very welcome in our house.
Unfortunately, your four-legged friend is not allowed in the restaurants and the Kurfürsten Spa.

We would be happy if you let us know about your dog when you make your reservation. Then we will be happy to offer you the appropriate room category.

Your dog can sleep from € 12 to € 28 per day without food.

Towels
Towels and bathrobes are available from us free of charge. These are already in your room upon arrival.

mobile
Please do not use cell phones in the entire spa area. If you would still like to use your mobile phone in idle mode, please ask reception for the
Mask off the camera lens.

courses

Did you include the use of courses of your choice in your arrangement? Or would you like to take part in a course? Then please let us know before you arrive so that we can adapt your application plan to the course times. We offer the following courses from Monday to Friday:

Nordic walking

Aqua-fitness

Spine gymnastics

Qigong

 

Pillow menu

Choice of different pillows, only for use in the hotel on a loan basis

  • Allergic pillow approx. 50% cotton / 50% polyester /
  • "Half" pillows 40cm x 80cm
  • headrests
  • bolsters
  • Ergonomic pillows
  • Warm cherry stone pillows for the night including bedtime treats, € 28,50 for the stay and the pillow

LifeStyle
Anyone who comes to us will certainly quickly notice that one or the other is different. We have put a lot of thought into the subject of LIFEStyle in order to give our guests a special living and feel-good experience. Of course, colors, shapes and materials are just as much a part of it as thinking about a concept. Our concept is based on the virtues of the supreme discipline in design, timeless design. A connection of old traditional colors and shapes reissued (retro), particularly elegant in presentation (chic) ​​and sometimes a bit glamorous (stylish) so "retro-chic-stylish". This is how the new areas were created and the old ones were gradually redesigned over time.

Massages

We offer massages between 09.00 a.m. and 19.00 p.m. all year round.

Please let us know your wishes up to 14 days before arrival, as we cannot guarantee that there are still available appointments on site.

You can find an overview of our massages at:

http://www.zum-kurfuersten.de/wellnessurlaub/anwendungen/

Sustainability

  • The hotel extension built in 2010 was built according to the latest thermal insulation, which leads to energy savings in a wide variety of areas.
  • Through the use of outside air valves in connection with hygrostats in the hotel rooms, the air is naturally exchanged depending on the moisture content or, under certain conditions, through the use of fans, an additional exchange. This results in a particularly healthy room climate and reduced heating requirements in the room.
  • Use of the latest pool technology with a chloro-ozone system to avoid disinfecting chemicals and algae killers
  • Avoidance of packaging waste
  • Use of environmentally friendly packaging
  • Waste separation including the separation of residual waste
  • Processing of leftover food into animal feed for regional farms
  • Use of energy-saving light sources
  • Resource-saving handling of hotel laundry using the latest technology
  • Reduction of paper processes through quality management
  • State-of-the-art pool covers to avoid unnecessary emissions through unnecessary waste of energy
  • With 3 CHPs (total of 46 KW) electricity is generated by means of natural gas. In doing so, it was possible to reduce the annual CO2 emissions by 30% compared to the simple natural gas incineration system previously used.
  • Excess electricity is fed into the power grid
  • Preferring regional suppliers and products to reduce transport routes
  • Preferential use of products that have been manufactured in a way that conserves resources
  • Reduction of the restaurant offers to 5 menus per day that are bought and offered according to seasonal purchasing criteria
  • Operation of a wood-fired sauna, which is operated with wood from adjacent, renewable forests

Lesen Sie mehr unter: Sustainability


Afternoon snack

Enjoy our afternoon snack daily from 14:30 p.m. to 16:30 p.m. in our Cook & Style restaurant.

Of course, it is also possible to take a snack in a bathrobe.

The snack is included for our guests with the 3/4 board.


Night entrance

We have a night entrance. For this you need your room card.

The colleagues at reception will be happy to explain how it works.

Prevention according to §20 SGB

The courses Qi-Gong, Nordic walking, spinal gymnastics and aqua fitness are certified according to §20 SGB.

Guests who have booked one of our prevention weeks will receive the

Certificate for your health insurance company automatically on departure or by post after your stay and can do so

Get back up to EUR 95,00 per week course with full participation.

Guests who do not make use of a prevention week can do so

You will only receive a certificate if you book the entire week course at the price of Eur 95,00 in one go.

Please book the weekly course on Sunday.

Guests who have included the use of the course free of charge in the arrangement cannot receive this certificate, as they do not pay any fee for the course.

If you would like to take part in individual courses, please register by

15:00 p.m. the day before at the hotel reception. The meeting point is at the hotel reception, except for aqua fitness, at the panorama pool in the attic.


Parking

We have a free, hotel-owned car park. You will receive a parking ticket upon arrival.

Please put the ticket behind the windshield of your car.

Restaurant opening times

Breakfast
start the day with freshness and delicacies
from 7: 30 clock to 12: 00 clock

Afternoon snack

from 14.30 p.m. to 16 p.m. in the Cook & Style restaurant

4-course menu in Cook & Style
from 17: 45 clock to 21: 30 clock

Glow bar
from 18:00 p.m. to open-end


coming soon: B-Fine AsiaStyle

Let us surprise you!

Here you will be pampered with delicacies from the Far East.


Smoking

We are a non-smoking hotel, so smoking in the room is prohibited.

If your room has a balcony, you are welcome to smoke on it. Ask reception for an ashtray. The entire SPA area + the outdoor areas of the SPA are non-smoking areas. You are welcome to smoke on the restaurant's outdoor terrace.


Season times

In September and October, the wine season here on the Moselle, a season surcharge is added.
This amounts to EUR 1 per person and night for 2-9,00 nights and EUR 3 per person and night from 6,00 nights.


On public holidays, special days of stay generally apply for stays of 3 or more nights.

 

Of course, our spa area is also open for you on these days.

 

Christmas and New Years Eve Only our Christmas and New Year's offers apply. 

 

The  Weekend bookings If you arrive on a Thursday or Friday, a weekend surcharge will be added.

 

At the weekend, the day of arrival is usually Friday and the stay is at least 2 nights.

An arrival or departure on one Saturday is only possible on request.

 

Cancellation

We offer one Flex rate and a Offer Rate

Within the Flex rate you have the option to cancel at short notice up to 24 hours before arrival.

Within the Offer Rate enjoy the lower price and have to pay the travel price in full immediately after booking.
In the event of cancellation, the travel price is non-refundable.
You are welcome to take out a travel cancellation insurance of your choice with this package as well.

 

Please read our on this Terms & Conditions, which you will also receive with your reservation confirmation. When making an email reservation, please also provide the link to the Terms & Conditions . note

Phone

for making phone calls from room to room.

Please lift the handset and dial the desired room number.

 

Call from outside

Your room is equipped with an ISDN telephone. For calls from outside, please provide the following number: 0049 (0) 6531-9677- your room number

 

for telephoning with an outside line:

Please pick up the receiver and first dial a 0; then the desired telephone number.

 

Wake-up call:

Please contact the reception, Tel. 11 or from Villa BelVital and from Want to B 0967711

 

Important phone number:

Reception Tel .: 11

Restaurant Tel .: 50

from the Villa BelVital and the Want to B room:

Reception Tel .: 0967711

Restaurant Tel .: 0967750

 

Dialing codes abroad:

 

Belgium …………… 0032 France …………… .0033

Italy …………… .. 0039 USA ……………………… 001

England ………… .. 0044 Holland ………………… 0031

Switzerland …………… 0041

 

Temperatures Kurfürsten Spa:

Outdoor pool (number 9) 32 ° C 

Attraction pool (number 10) 36 ° C 

Panorama pool (No. 11) 32 ° C 

Wood stove sauna (No. 1) 85 ° C -110 ° C

Bio-energy sauna (number 2) 75 ° C

Aroma steam bath (No. 3) 50 ° C

Chin. Herbal sauna (number 4) 65 ° C

Earth sauna (number 5) 110 ° C

Steam bath with daylight (No. 6) 50 ° C

Himalayan salt sauna (number 8) 60 ° C

In the LadySpa:

Finnish sauna (number 34) 70 ° C - 80 ° C

Steam bath (number 35) 45 ° C

Tecaldarium (number 36) 50 ° C

In the PrivateSpa (number 43):                                                                           

Finnish sauna 90 ° C

Aroma steam bath 50 ° C

Relaxation rooms (numbers 13-30)                26 ° C - 32 ° C

 

 

 

 


Catering

We offer our breakfast buffet from 7:30 a.m. to 12:00 p.m.

From 14:30 p.m. to 16:30 p.m. we offer our afternoon snack in our Cook & Stylee restaurant

From 17:45 p.m. to 21:30 p.m. we offer you our 4-course menu, which changes daily.


We are happy to offer you a stay including breakfast buffet or with our Kurfürsten-Pension (3/4 board).

Laundry service

We are happy to wash your laundry. Please fill out the laundry card and put it in the laundry bag. You can find both in your wardrobe.

Wellness

Opening hours

Panoramic swimming pool
from 09: 00 clock to 21: 00 clock
outdoor pool
from 08 a.m. to 00 p.m. in summer

from 08 a.m. to 00 p.m. in winter

Attraction pool

from 10:00 a.m. to 21:00 p.m. in summer

from 11:00 a.m. to 18:00 p.m. in winter

Kurfürsten Spa with saunas, whirlpools, fitness room
from 10: 00 clock to 21: 00 clock

Lady Spa

from 14 p.m. to 00 p.m. from Sunday to Friday

from 12:00 p.m. to 18:00 p.m. on Saturday

Healing treatments, beauty and wellness treatments
from 9: 00 clock to 18: 30 clock

Wellness SPA rituals

Dear guests, there are a few rules so that all guests feel comfortable with us.

It would be very nice if you follow these rules.

Kids Small guests under the age of 14 are unfortunately not allowed to use the spa. Small guests up to 14 years of age are allowed to stay in the panorama pool in the presence of their parents. Furthermore, younger guests can use the outdoor pool until 12 p.m. and from 16 p.m. in the presence of their parents. Quietly and with consideration for the other guests, please.

Dress code Please only enter the spa area with blue overshoes or bathing shoes.

Please only use swimwear in all pools.

Please use all saunas and steam baths without swimwear, with the exception of the Himalayan salt sauna at the panorama pool. The cold water pool and the whirlpools in the rock grotto can be used without swimwear. The nudist outdoor area can be used with or without swimwear.

 

phones Please do not use cell phones in the relaxation rooms.

 

Reserve loungers Please do not reserve any loungers, they will be cleared by the staff after 20 minutes of vacancy.

 

Smoking areas

The entire SPA area + the outdoor areas of the SPA are non-smoking areas. You are welcome to smoke on the restaurant's outdoor terrace.

 

Hiking & walking

Read more under
https://www.zum-kurfuersten.de/resort/mosel-freizeit/

 

Wifi

All rooms have free WiFi.

You can also use this in the restaurant, bar and on the terraces.

You will receive WiFi access upon arrival.

Zimmerservice

Täglich von 8 bis 22 Uhr

The colleagues from the restaurant will be happy to take your order on Tel .: 50 or at the reception on -11


Room breakfast

We serve your breakfast individually in your room. Please order the day before. You will receive an order form for this at the reception.