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Hotel FAQ´s
from A to Z

Your arrival by car

Coming from Cologne, (Köln) driving along A1 Koblenz, exit Mayen on the A48, change onto A1, exit Wittich-Mitte, Bernkastel-Kues towards Bernkastel-Kues

Coming from Stuttgart, onto Frankfurt A61 exit Rheinböllen towards Hunsrückhöhenstraße, exit Bernkastel-Kues.

Coming from Trier A1 exit towards Bernkastel-Kues.

In Bernkastel-Kues please follow the signage “Kurkliniken / Rehakliniken” towards Kueser-Plateau. Drive into Panoramastrasse you will find us at the end of the street directly at the spa garden.
Redirection to google Maps destination vital & wellness hotel Zum Kurfürsten

Your arrival by train

Your destination isWittlich main station. At a distance of 18 km  ofBernkastel-Kues. We gladly pick you up by taxi. The current price is EUR 66,00 € for a round trip for 4 persons. The current price for a minibus taxi is Eur 106,00.
Please mind, that prices are subject to change, please Da sich der Preis ändern kann, bitten wir Sie, den aktuellen Preis bei der Reservierung zu erfragen.

Please contact us tel: 06531 96 77. We assist you coordinating your travel arrangements.
Redirection to timetable

Arrival by bus

Here you can find the bus connection to  Bernkastel-Kues”Busbahnhof-Forum”
Redirection to the connections

 

Allergies:

For timely information we can offer in most cases allergic free, gluten free and also lactose free food. Our head chef  or his deputy is available until 1:30 pm daily or a personal discussion. Please give us a hint during reservation

BlackVIP card

With our BlackVIP card you will receive special services, like hotel bicycle rental for free, e-Bike rental for just EUR 25 per eBike and day, DVD rental at half-price. With your second visit you benefit from early booking discount, fruit plate in your room, an additional welcome cocktail and much more.

Keep on reading:

https://www.zum-kurfuersten.de/en/kontakt-infomationen/service/black-vip/

 

Buffet coffee and cake

Enjoy our our coffee and cake buffet, daily from 3 pm to 5 pm. Booking on site is possible. At our summerlounge enjoy sitting in bathrobe.

Check In

Your room is guaranteed from 3 pm

Our Spa by Kurfürst is opened from 10 am, on the booked day of arrival.

If you arrive after 8:30 pm, please let us know.

With arriving after 9 pm, we can offer you a cold plate, or you can join one of our brunch buffets on another day.

 

Check Out

We kindly request you to leave your room before 12 am.

You have booked treatments on the departure day? No problem! Please inform our staff at the reception.

Our spa by Kurfürst is available for you until 10 pm.

 

Cancellation

Sad, if you are ill and you can’t come, but you have taken our cancellation insurance? So you can choose variation I until 4 days before arrival, or you can choose variation II until 1 day before arrival, just send us a short written message and the medical certificate, we will cancel the booking, without fees.

In the case of cancellation without a cancellation insurance we can’t renounce sending a breakdown bill.

Cancellation fee as follows:

until 46. day prior arrival 5 %

until 31. day prior arrival 20 %

until 21. day prior arrival 30 %

until 11. day prior arrival 50 %

afterwards or failure to arrive 80 %

Please mind our terms and conditions, you received with your reservation confirmation. Also mind the following link to our terms and conditions with e-mail confirmation.

 

Cancellation insurance

If you cannot start your booked trip due to illness, costs will arise up to 80 % of the cost of the stay.

To prevent things to going that far, we offer you a cancellation insurance

 

variation I – free of charge cancellation until 4 days of planed arrival:

2,90 Eur per person per night (up to 3 nights)

or 2,00 Eur per person per night (from 4 nights)

If you stay 4 days, you only pay  8,00 Eur per person.

variation II – free of charge cancellation 1 day before planned arriva:

3,40 Eur per person per night (up to 3 nights)

2,90 Euro per person per night (from  4 nights)

If you stay 4 days, you only pay  11,60 Eur per person for the cancellation insurance.

 

 

Course offering

Do you booked an arrangement that includes a use of free choice? Or do you like to participate at any course? Please let us know before your arrival, so we create a treatment plan for you.

We offer following courses from monday to friday:

Nordic walking

Aqua fitness

Spinal gymnastics

Qi-Gong

Every Wednesday our 5-elements-cooking-school takes place at 3 pm.

DVD rental

We offer a selection of DVD’s for rental. The price per 2 days € 4,50 per DVD + € 10,00 pledge.Guests with BlackVIP card get DVD’s for half-price. You get the refund of € 10,00 pledge after return.

Is there no DVD player in your room you can borrow one for free. We just need a pledge of € 50,00. That you get your pledge reimbursed after return.

Here you can find a overview of films:

http://www.zum-kurfuersten.de/medien/

 

Dress code

Precious yet, but not rigid, thats our answer. Please wear, what you like to wear. In the sauna area naked, in the other areas of the Spa World by Kurfürst with swim wear and bath robe, also in the swim section. We are pleased, when you visit our summer lounge with bathrobe at noon or in the afternoon, enjoy our delicious, delightful brunch buffet or the cake, coffee and tea buffet with fruits.

In the fitness area you are secure with trainers. Practicing Qi-Gong Thai-Chi, or Pilates we recommend loose clothing, which don’t narrow you, we also recommend socks for a solid and comfortable ground contact.

In our restaurant we like to welcome you casual sporty, precious stylish, hip, trendy or just neat. Just wear what you like to and by which you feel comfortable with.

At Christmas and New Year’s Eve most of our guests are clothing festively, there can be seen evening dresses or smokings.

Extension numbers of your room

Reception tel.: 11 / from Villa BelVital tel.: 0967711

Restaurant el.: 50 / from der Villa BelVital tel.: 0967750

Food

Besides our exclusive half board offering you can choose from individual different upgrades as follows:

Deluxe board with brunch buffet at noon, plus additional from 3 pm to 5 pm coffee tea and cake buffet with fruits for 34,30 EUR. Prices are per person per day. Booking in advance you get a price advantage for deluxe board, price per day and person is just for 17,00 € for your arrangement. If you book in deluxe board in advance for certain days, you will receive a special price of 22,50  € per person per day.

LifeStyle

Who comes to us, will recognize, that we do one or two things different. We gave thoughts to the LIFEStyle issue, to allow our guests the maximum possible special living and lifestyle experience. Of course these includes colours, forms, materials as well as the reflection of a concept. Our concept is based on the virtues of the supreme discipline in designing, the timeless design. A connection of old handed down Colors and forms reissued (retro), particularly elegant in presentation (chic) but also partially something glamorous (stylish) therefore “retro-chic-stylish.” We established new areas and the old were redesigned time by time.

 

Lunch

Daily from 12.00 am to 2.30 pm we offer a wide range of cold and hot buffet.

This an be booked con site.

In our summer lounge  you are welcome sitting with bath robe

 

Leisure & surrounding

For further information: Moselle & leisure

 

Laundry service

We gladly wash your laundry. Please fill in the laundry card and put it with your laundry in the washing bag.Both you will find in your wardrobe.

Massages

We offer massages all year-round from 9 am to 7 pm.

Please let us know 14 days before arrival, at which time you are planning your massage, that we can guarantee the available date.

Here you can find an overview of massages:

Night entrance

We have a night entrance. Therefore you need the room card.

Our colleagues from the reception will gladly show you how it works.

Pillow menu

Selection of different pillows, for use in the hotel on loan

  • Pillow for allergy sufferers around 50% cotton/ 50% polyester
  • „Half“ pillow 40 cm x 80 cm
  • Headrests
  • Bolsters
  • Ergonomic pillow
  • Hot cherrystone pillow for the night including bedtime sweets, 28,50 € per pillow and per stay

 

Prevention after §20 SGB

The courses Qi-Gong, Nordic Walking, Pilates and Aqua Fitness are certified after §20 SGB.

Guests who booked our prevention weeks, receive the certificate for their health insurance automatically by departure, where they could receive up to 95,00 EUR back with completion of a week course.

Guests who don’t book a prevention week have no claim the certificate for receiving back money 95,00 EUR from the health insurance. Please mind to book the prevention on Sunday in advance.

Guests who receive a arrangement for free, can’t sadly receive the certificate, because they didn’t pay a fee for.

For participation at a course please get in touch with us until 3 pm the day before starting at the reception. Meeting point is the hotel reception, except Aqua fitness at the panorama pool in the attic.

 

Parking

Hotel guests can use our car park for free. You will receive a parking ticket at arrival.

Please place it behind your windscreen of your car.

 

Payment

Payment with cash or EC card is possible.

We don’t accept credit cards.

In case of payment of a coupon, please tell us your coupon number by reservation, and show us the coupon by arrival. We just redeem coupons which are already paid.

Down payment is welcome:

Account holder: Vital- & Wellnesshotel Zum Kurfürsten

IBAN-CODE: DE12587512300000089052

BIC-CODE: MALADE 51 BKS

Bank: Sparkasse Mittelmosel-Eifel Mosel Hunsrück

 

Pets
Dogs are welcome in our house.
Your dog is allowed to travel with you up to 50 com.

Unfortunately your four-legged friends are not allowed in the Spa by KURFÜRST area or in the restaurants.

Please tell us by reservation about your fellow passenger dog, so we can offer you the appropriate room category.

Your dog stays overnight from € 12 to € 28 per day without food.

Restaurant opening times

Breakfast
Start every day with freshness and delicacies
from 7:30 am to 11:15 am
Wellness bistro
Enjoy fine and delicious delicacies between the treatments
from 12:00 am to 6:00 pm
cold and warm buffet and a little lunch men
from 12:00 am to 2:30 pm
Coffee, tea and cake buffet with fruits
from 3:00 pm to 5:00 pm
MaXX Dinner and à la carte
from 6 pm to 9 pm

Lobbybar
from 7:30 am to Open End.

 

Room service

From 8:00 am to 10:00 pm daily

We are pleased to take your orders tel.: 50.

Room breakfast

We serve your individual breakfast on your room. Please order it the day before. You will find the order form at the reception.

Seasonal times

In September and October, the start of the wine season at Moselle, a seasonal surcharge is added.
From 1 to 2 stays the amount is 9,00 EUR per person per night, from 3 days the amount is 6,00 EUR per person per night.

On festive season there are separate days usually at least 3 nights.

Naturally our spa area is opened at these days.

Christmas and New Year’s Eve there are exclusively Christmas and New Year’s Eve special offers.

On bookings at the weekend there is a surcharge for an arrival from Thursday or Friday.

At the weekend the day of arrival is usually on Friday and the residence is at least 2 nights.

Arrival and departure on a Saturday should always be requested.

 

 

Sustainability

  • The hotel extension in 2010 was build to the state of the art of thermal insulation, this had led to energy sackings in several sectors.
  • By use of outer air vent in combination with humidity switches in the hotel rooms the air is naturally exchanged depending on the moisture content, supported with fans under certain circumstances for circulation. Therefor we reach a particularly healthy room climate as well as a reduced heating requirement of the room.
  • Usage of latest technique for pools with Chlor Ozon system for preventing from chemical Desinfektion and seaweed insecticides
  • Preventing of packing waste
  • Usage of environmentally friendly package
  • Waste separation including separation of residual waste
  • Further processing of leftovers to animal feed for regional farms
  • Usage of energy saving lamps
  • Conservation of resources with hotel laundry using state of the art technology
  • Reducing of paper use by quality management
  • Latest pool cover for reducing unnecessary emissions and unnecessary waste of energy
  • 3 BHKW´s (overall 46 KW) producing power by natural gas. Here we are reducing the annual CO2 emissions of 30 %.
  • Excess electricity fed into public electricity network
  • Preference of regional suppliers and products to reduce transport routes
  • Preference of products and resources, which are produced as gently as possible
  • Reducing the restaurant offerings of 5 menus daily, for seasonal purchase criteria
  • Operation of a wood burning sauna, which is run from wood from the  renewable wood from the nearby forest

Read more: Sustainability

 

Smoking

We are a non smoking hotel. No smoking in the rooms.

You are allowed to smoke on the balcony, if available. Please ask for ashtray at the reception. The complete SPA area and the outdoor spa are non-smoking areas. On the outside terrace smoking is allowed.

TCM-Energy-Check

We offer you our TCM-Energy-Check online for free, please fill in the form: http://www.zum-kurfuersten.de/tcm-energy-check

The passwort is: 5elemente

You will receive individual tips before arrival.

Please fill in the  TCM-Energy-Check prior 14 day before arrival.

Treatments

Because of greater demands, we recommend you to book additional treatments prior 14 days of arrival. Therefor we can fulfil all your wishes.

If you are arrive with further persons, please tell us their names, and their allocation of their rooms. Please tell us, when you are planning your treatments from your arrangements. Therefor you will find a wishlist with your reservation confirmation. We try our best to fulfil all your wishes.

Please mind that we can’t plan requests, if you didn’t tell us your wishes. On-site we can’t guarantee you free capacities for your own treatments.

Here you can find our single application brochure:
http://www.zum-kurfuersten.de/wellnesshotel.php/urlaub/wellnesshotel-prospekte/

Telephone

Telephone from room to room

Pick up the handset and dial the room number.

Long-distance call

Your room provides a ISDN telephone, for long-distance calls you can name following number: 0049 (0) 6531-9677 and your room number.

Telephone with the trunk line:

Pick up the handset and dial 0, then dial the desired telephone number.f

Wake-up call:

Please contact the reception / tel. 11

Important telephone numbers:

Reception tel.:11

Restaurant tel.: 50

Foreign country calling code:

 

Belgium…………… 0032            France…………….0033

Italy…………….. 0039            USA………………………001

England………….. 0044            Holland…………………0031

Switzerland……………0041

Wellness

Opening times

Panorama pool
from 09:00 to 10:00 pm
Outdoor pool + atractions pool
from 08:00 am to 6:00 pm (depending on seasonal time and temperature)
Spa by KURFÜRST World with saunas, whirlpool and fitness room
from 10:00 am to 10:00 pm
Medical treatment, beauty and wellness treatment
from 9:00 am to 7:00 pm

Wellness and SPA rituals

Dear guests, in order that everybody is fine we have some rules. It would be nice to watch out for them.

Kids
Children under 14 are not allowed to use the spa. Our little guests under 14 are allowed to stay in the panorama pool in the presence of their parents. Furthermore our little guests are permitted to visit the outdoor pool until 12:00 noon and from 4:00 pm in the presence of their parents. Please be quiet in consideration to other guests.

Dress code

  • Please enter the spa area just with blue shoe covers
  • Please wear swimwear in the pools
  • Please enter the sauna without swim wear, excluded the Himalaya sauna at the panorama pool
  • The cold water pool as well as the whirlpool may be entered without swim wear
  • The naturist outdoor may be entered with or without swim wear

Mobile phones
Please do not use mobile phones in the relaxation areas

Reservation of desk chairs
Please do not reserve any desk chair, our staff controls them each 20 minutes, when they are not used they will be cleared

Opening hours
Attractions pool in winter from 10 am to 7 pm
Attractions pool in summer 10 am to 9 pm
Outdoor pool in winter from 8 am 7 pm
Outdoor pool in summer from 8 am to 10 pm
Pool in the attic from 9 am to 10 pm
Saunas from 10 am to 10 pm

 

Wandering & hiking

Read more:

http://www.zum-kurfuersten.de/freizeit/fitness-hotel.php/ferien/

WLAN

All rooms have WLAN for free.

You also can use it in the restaurants, bar and on the terrace.

You will receive the WLAN access on your arrival.

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Hotel FAQ´s from A to Z

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BlackVIP

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